Voice Solutions
Say “Hello” to quality calls and collaboration.
Missed Calls + Dropped Connections = Lost Opportunities.
It’s hard to “talk business” over the phone when you keep having to repeat yourself.
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Low call quality drives frustration for everyone
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Garbled audio sends the wrong message
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Expensive workaround “fixes” aren’t efficient or cost-effective
Quality Communication and Collaboration is on Line 1 for You.
Success in the business world hinges on two crucial factors: efficient time management and effective communication. Effective communication is of utmost importance.
Segra Voice empowers your business with a comprehensive suite of calling and collaboration tools. With our reliable connectivity, you can effortlessly establish meaningful connections and engage in productive conversations that propel your business forward. Segra Voice equips your business with calling and collaboration tools to break through the noise, make reliable connections and have real conversations that drive you forward.
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Integrates with popular productivity applications
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Location-agnostic for “anytime, anywhere” flexibility
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Secure communications, encrypted end-to-end
92% of customer interactions happen over the phone, proving that calls are still a big part of how business gets done.*
Voice Solutions.
Business-critical communication requires dependable, modern systems. With Segra’s voice solutions, your team can stay connected and productive in the office, on the road or working from home.
Hosted Voice
Calling, messaging, and meetings in one place for smooth, seamless communication and collaboration with Webex.
Digital Voice
A reliable, clear, alternative to traditional phone lines with SIP Trunking, PRI and Analog Lines.
POTS Alternative
Replace traditional POTS technology that mission-critical equipment requires with internet-based technologies like our Dynamic Line and IP Fax solutions.
Hosted Voice
The demands of businesses today require fast, flexible, cost-effective, and easy-to-use communication solutions. Many customers are moving away from traditional on-premise Private Branch Exchange (PBX) equipment and have adopted a seamless managed “as-a-service” telephony platform that includes enterprise grade collaboration and crystal clear audio. Segra’s Hosted Voice solution provides the functionality, security and quality required to enable today’s workforce whether you are at the office, on the road, or working from home.
Features and Benefits of Hosted Voice.
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Feature Rich
Provides PBX features such as call forwarding, call waiting, voicemail, caller ID, and hunt groups. In addition, it also can include advanced items like auto-attendant, time of day routing, and find me-follow me abilities to further enhance managing call volume efficiently. -
Scalability
Segra’s Hosted Voice offers a complete bundled solution suited for single site or multi-location businesses. By placing the voice platform in the cloud, a client can add/remove users and make feature changes effortlessly. -
Cost-Effective
Hosted Voice requires no upfront phone system costs or ongoing maintenance fees. Segra’s Hosted Voice also offers flexible pricing plans to accommodate a variety of different business needs. -
Customization
Clients can select the specific capabilities they require to provide flexible, reliable, and effective business critical communication. -
Focus on Core Business
By allowing Segra to maintain the voice system and updates, your internal IT team can focus on other critical revenue generating business functions.
Digital Voice
Segra Digital Voice provides customized IP-based solutions for the modern digital landscape. We offer various options to deliver dial tone and integrate with both TDM-based PBX systems and IP phone systems. This flexibility enables our customers to retain control and management of their hardware-enabled voice solutions. Segra presents three solution choices to cater to your business needs:
Analog
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Provides an emulated analog line that can accommodate one single conversation (or application) simultaneously. Segra utilizes a native SIP handoff which is then converted to an analog signal via onsite provided electronics. This service requires constant electrical power for operation unlike a traditional POTS (Plain Old Telephone Service) line. This product is suitable for voice and some fax communications, it is NOT recommended for use with modem banks, alarms, elevator or other life/health services.
SIP Trunking
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This service enables the customer’s PBX to send and receive calls via a VoIP network connection. SIP Trunking utilizes a native SIP handoff (Session Initiation Protocol) to interface with the customer’s IP PBX.
PRI
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Segra employs a native SIP handoff for this service, which is then transformed into a digital voice service through onsite electronics to connect with the customer’s PBX. The Primary Rate Interface (PRI) is implemented using Integrated Services Digital Network (ISDN) technology, allowing multiple voice channels to flow simultaneously between Segra’s voice gateway and the customer’s PBX.
Features and Benefits of Digital Voice.
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Cost Efficiency
No need to abandon the current PBX you are utilizing, Segra’s solutions can support traditional PBXs and new IP based hardware to allow our customers to not feel pressured to purchase alternate solutions until they have a need and are ready. -
Scalability and Flexibility
Segra’s solutions have been created with easy migration in mind as technology needs grow or evolve. As our client’s business demands grow, so does our Digital Voice offering. -
Custom Solutions
Segra voice experts will work with each customer to find the best solution to accommodate current business operations but also allow for future capabilities when needed. -
Audio Quality
Segra Digital Voice provides enhanced audio quality utilizing modern codecs and HD voice technology.
POTS Alternatives
Plain Old Telephone Service (POTS) is a traditional phone service that utilizes analog signals transmitted over copper lines. It has been a standard service offering for well over fifty years, however the technology is no longer an adequate solution, and due to that, service providers are in the process of phasing out the product. That translates to a need for an innovative and reliable solution that assists Segra’s customers to transition to a modern digital Internet Protocol (IP) based service.
Features and Benefits of POTS Alternatives.
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Effective
Provides support for fax, alarms, elevator, fire panel, analog modems, ring-down, voice, and emergency lines with full access to E-911. -
Reliability
Directly replaces legacy wireline analog service with a flexible alternative to support diverse connectivity and communication needs. -
Longevity
Copper-based solutions (TDM) are being retired, Segra’s POTS solution provides a dependable future proof answer. -
Compliant
For safety and regulatory concerns, Segra POTS alternatives offer options such as lithium UPS battery back-up, CSO security certification, ASME, and NFPA compliance.
Additional Documentation
Let’s Connect
For service related issues, please contact our Customer Care team.