Transforming Members Credit Union with Tailored Services

Challenge

Members Credit Union faced connectivity issues and a lack of responsive support with their previous provider. These challenges hindered their ability to implement projects and make infrastructure changes, slowing the rollout of new services and other business initiatives. They needed a provider that could offer reliable connectivity and consistent customer service.

Solution

Segra was ideal for Members Credit Union with its local focus, strong technical capabilities, and expanding fiber footprint. They provided dedicated fiber Internet and voice solutions for all locations. A thorough assessment of existing network infrastructure and specific needs allowed Segra to tailor services to provide maximum benefit.

Direct access to Segra’s engineering team during implementation allowed swift resolution of issues:

“We’ve had fewer service interruptions, tech support has been much more responsive than any other provider. When implementing new services, we get put in touch directly with the engineering team that built the service to get the kinks worked out. We don’t have to work our way up the support team chain from Tier1 to Tier2, etc.”
— Matt Baldwin, IT Director at Members Credit Union

Members Credit Union gained flexibility for faster service implementation. Their focus on personalized service and technical excellence set them apart, ensuring long-term satisfaction and enhanced operations.

Financial Services Solutions

From cybersecurity to compliance and regulation to customer service, there are lots of priorities that financial institutions can’t afford to ignore. Knowing the challenges and pressures facing the industry, Segra has a winning roster of cybersecurity, connectivity, voice, colocation and cloud services.