Keeping the Fayetteville Woodpeckers Connected on the Field, and to Community Entertainment.

Challenge

The Fayetteville Woodpeckers are a Low-A East minor league baseball team in Fayetteville, N.C. An affiliate of the Houston Astros, the Woodpeckers hosted their first home game in April 2019 at Segra Stadium, a $40 million project built from the ground up in the bustling downtown entertainment hub. The Woodpeckers had dual goals: provide a modern, elevated stadium experience for their fans, and offer robust business connectivity to their front office. Segra was ready.

Solution

Segra delivered a comprehensive suite of solutions to accomplish both connectivity goals. This included installing a dedicated secure fiber network, a robust Wi-Fi network, backup service and cybersecurity. The result has been a home run with the team leadership and fans:

“The ability for our staff to come in every day, fire up their computers, phones and tablets and not have issues is probably at the top for me in importance in setting us up for success. Fans also expect high-speed connections at the park from the time they get their e-tickets scanned to posting on social media, and even using mobile pay apps at concessions or in our team store,” said Pete Subsara, Assistant General Manager.

For the front office, the support and service provided by Segra didn’t stop after installation. Our field technicians in the area are like extensions of the staff, who they consider friends. The high level of responsiveness and customer service has exceeded their expectations. Whenever the team needs an answer, a Segra employee will be there to respond, day or night.

Segra has enabled the Woodpeckers to create connections that go beyond the ballpark. They’ve helped them fund a local nonprofit charity called the Community Leaders Program, which supports:

• Local youth baseball/softball programs, providing resources, instructional player and coaching clinics, infrastructure enhancements, uniforms, and equipment.
• Providing military support through financial assistance, emotional support, physical care, or recreational activities to soldiers, veterans, and their families.
• Community members during emergencies or disasters, providing relief to those in need.
• By helping the team foster community engagement, the fiber of the community is stronger than ever.

Entertainment Solutions

From cybersecurity to compliance and customer services, entertainment venues have
many priorities they can’t afford to ignore. Understanding the challenges and pressures facing the industry, Segra offers a winning roster of services.