Game-Changing Tech Solutions Transform Charleston RiverDogs’ Fan Experience

Challenge

The Charleston RiverDogs, a Low-A affiliate of the Tampa Bay Rays, play at Joseph P. Riley Jr. Ballpark in Charleston, SC. With seating for about 5,500 guests and the Segra Club, a year-round climate- controlled space, the team required fast, secure Wi-Fi solutions powered by fiber, along with new phone systems to improve customer experience and a dependable provider for all services.

Solution

In 2019, the RiverDogs partnered with Segra to meet their connectivity needs. Despite challenges from the 2020 pandemic, Segra provided high-speed internet and upgraded phone systems, completing installations by the 2021 baseball season. This enabled the RiverDogs to shift to digital ticketing and POS systems for food and beverages.

“The internet coverage we have in the ballpark is far superior than anything we’ve had in the past. That’s allowed us to really grow our businesses in a number of ways that have been lacking for us.”
— Ben Abzug, Assistant GM of the Charleston RiverDogs

Segra’s local service adds value, offering quick responses from a knowledgeable team, ensuring swift issue resolutions.

“I have three to four people who worked with us through the process, who intimately know our ballpark and setup that, I can call at moment’s notice. That simply wasn’t the case with our previous vendors. If I have a ballpark with 5,000 people and an access point goes down, I need to get that solved.”
— Ben Abzug, Assistant GM of the Charleston RiverDogs

The partnership has boosted RiverDogs’ operations, increased revenue, and enhanced efficiency. Segra’s comprehensive connectivity solutions, including reliable internet and phone services, ensure a seamless experience for fans and staff.

Entertainment Solutions

From cybersecurity to compliance and regulation to customer service, there are lots of priorities that entertainment venues can’t afford to ignore. Knowing the challenges and pressures facing the industry, Segra has a winning roster of cybersecurity, connectivity, voice, colocation and cloud services.