Enhanced Communication Drives Pinnacle’s Industry Leadership

Challenge

Pinnacle Trailers, the top trailer sales and service dealer in the Carolinas, needed a reliable network for its operations across Wilmington, NC, Spartanburg, SC and Charleston, SC. They also required stable broadband to transition records to cloud-based platforms, needing a provider that could offer consistent connectivity and excellent customer service.

Solution

Segra was the perfect partner for Pinnacle Trailers due to its service footprint and customer satisfaction commitment. Segra initially provided reliable internet, facilitating a successful move to cloud platforms.

Recognizing the need for seamless communication, hosted voice solutions were introduced to improve Pinnacle’s systems, ensuring clear communication across locations.

Pinnacle valued their decade-long relationship with their local account representative, fostering trust and ensuring consistent support and excellent service. During service interruptions, Segra’s quick assistance minimized downtime and maintained operations.

“We had little downtime with Segra, and when service was down, our local account representative assisted us with troubleshooting.”
— Tom McVickers, Chief Financial Officer, Pinnacle Trailers

With Segra’s partnership, Pinnacle Trailers achieved enhanced connectivity and communication. This enabled them to serve their customers better and maintain their position as a leader in trailer sales and service providers in the Southeast.

Manufacturing and Transportation Solutions

From cybersecurity to compliance, regulation, and customer service, manufacturers and transportation services face crucial priorities. Aware of the industry’s challenges and pressures Segra has a winning roster of cybersecurity, connectivity, voice, colocation and cloud services.